The Business Value of the Patient-Provider Relationship

Patient-provider relationships built on open communications, empathy and shared decision making can pave the way to higher quality treatment, better outcomes, and lower costs. But what happens when physician turnover, network changes, or other events disrupt these relationships? How does this impact patients and payers—particularly employers in the larger business community? Recent research conducted by IBI fellow Adrienne Sabety, Harvard Ph.D. candidate in Health Policy Economics demonstrates what happens when there are disturbances to these patient-provider relationships and the influence it has on health care consumption and overall health. IBI reviewed her research to highlight why it matters for businesses and provided guidance from industry experts on what should be considered in workforce health management decisions.

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